Return & Refund Policy
Effective Date: 20-11-2023
Thank you for choosing Shining Plant Jewellery Store for your jewelry purchase. We are committed to providing you with high-quality products and excellent customer service. Please review our Return & Replacement Policy below for a smooth and hassle-free shopping experience.
1. Returns and Exchanges:
a. Eligibility: We accept returns and exchanges within 10 days from the date of delivery. To be eligible, items must be unused, in their original condition, and accompanied by the original packaging.
b. Non-Returnable Items: Personalized, engraved, or custom-made items are non-returnable unless they are defective or damaged upon receipt.
2. Return Process:
a. Contact Customer Service: Prior to returning an item, please Email us at help.shiningplant@gmail.com or contact us on 7470523070. Provide your order number, a detailed reason for the return, and any relevant photographs for assessment.
b. Authorization: Our customer service team will guide you through the return process and provide a return authorization number (RMA) if applicable. Do not send any items back without obtaining this authorization.
c. Packaging: Securely pack the item in its original packaging along with the RMA number. Ship the package to the address provided by our customer service team.
3. Refunds:
a. Processing Time: Refunds will be processed within 15 days of receiving the returned item. The processing time may vary based on the payment method and financial institution.
b. Original Payment Method: Refunds will be issued to the original payment method used for the purchase.
4. Replacements:
a. Defective or Damaged Items: If you receive a defective or damaged item, please contact us. We will arrange for a replacement or offer a full refund, as per your preference.
b. Return of Damaged Items: In certain cases, we may request the return of the damaged item. Please follow the return process outlined above.
5. Shipping Costs:
a. Return Shipping: Customers are responsible for the cost of return shipping, unless the return is due to a defect or error on our part.
b. Replacement Shipping: Shining Plant Jewellery Store covers the shipping costs for replacement items in cases of defects or errors.
6. Changes to Return & Replacement Policy:
Shining Plant Jewellery Store reserves the right to update or modify this Return & Replacement Policy at any time. Any changes will be effective immediately upon posting on our website.
By making a purchase through Shining Plant Jewellery Store, you agree to comply with and be bound by this Return & Replacement Policy. We appreciate your understanding and cooperation.
If you have any questions or concerns regarding our Return & Replacement Policy, please contact us at probuy.retail@gmail.com or call us 7470523070.
Thank you for choosing Shining Plant Jewellery Store. We value your satisfaction and are dedicated to ensuring your experience with our products is exceptional.
Shining Plant Jewellery
BLOCK-7, Kazipur Dariyapur
Ahmedabad, Gujarat - 380004
Website : www.shiningplantjewellery.in
Email : help.shiningplant@gmail.com
Contact : 7470523070